Privacy of personal information is an important to York Property Management. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the premises, goods and services we provide. We also try to be open and transparent as to how we handle personal information. This document describes our privacy policies. We collect personal information on behalf of ourselves and the owners whose properties we manage. In this policy, when we use the terms "we", "our", and "us", the intention is to refer collectively to ourselves and our clients.
As of January 1st, 2004, all Canadian organizations engaged in commercial activities must comply with the Personal Information Protection and Electronic Documents Act ("PIPEDA") and the Canadian Standards Association Model Code for the Protection of Personal Information incorporated by reference into PIPEDA. These obligations extend to property management companies, including us.
Why We Collect Your Information?
We will collect your personal information for any of the following purposes:
- To identify and communicate with you
- To establish eligibility for tenancy
- To assess creditworthiness
- To process payments
- To enable us to respond to emergency situations
- To ensure the orderly management of the rental, commercial, cooperative housing and strata properties entrusted to our care
- To comply with all relevant legislation
We Will Obtain Your Permission
Except where authorized or required by law, we will not collect, use or disclose your personal information unless you have provided us with your consent. We will only request the information that we need for the purposes that we have identified to you. You may withdraw your consent to our collection, use or disclosure of your personal information upon receipt of reasonable and written notice. However, contractual or legal restrictions may override any such request.
How We Protect Your Information
We are devoted to our responsibility to ensure that your personal information remains secure. With that in mind, we will review and upgrade our storage and security systems on a regular basis. This includes all information that may have been transferred to a third party service provider. Access to your personal information will be limited to select employees within our organization. Where information must be provided to others, this information will be limited to only that which is specifically required for a particular task. We will do our best to ensure that your information is accurate and up to date. It is very important that you contact us when any changes to your personal information occur.
Your Right of Access to Your Personal Information
You may request access to your personal information by contacting our Office. You also have the right to know:
- The methods by which we collected the information
- The purposes for which we are using the information, and
- To whom the information has been disclosed
Any request that you make should be sufficiently detailed so that we may properly respond to your request. When you make a request, we will insist upon verification of your identity, either by photograph or signature.
When providing your personal information, we will edit certain information as required or authorized by law, including the personal information of other individuals, information that may be subject to investigation, as well as any confidential commercial information.
If you believe that any of the information that we have collected about you is inaccurate or incomplete you have the right to ask us to change it. If you feel that we have not dealt with your request to your satisfaction, you are free to follow our complaint resolution process.
How to Register a Complaint
You may register a privacy related complaint by contacting York Property Management's Office Manager. At that time, the Manager will review our complaint procedure and will investigate all complaints. If a complaint proves to be justified, we will take immediate and appropriate action.
To request access to your personal information, to register a privacy related complaint, or if you should have any questions regarding our Privacy Code or practices, please contact our Office in writing:
- YORK PROPERTY MANAGEMENT
- RE: PRIVACY INQUIRIES
- 470 DUNDAS STREET, SUITE 106
- LONDON, ONTARIO N6B 1W3