Accessibility for Ontarians with Disabilities Act (AODA)

Introduction and Statement of Commitment

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act (AODA). The Integrated Accessibility Standards Regulations (IASR) under AODA requires York Property Management to establish and implement a multi-year plan outlining their strategy to prevent and remove barriers, and to meet requirements under the Regulation.

This multi-year plan outlines York Properties strategy to prevent and remove barriers to address the current and future requirements of the IASR, and fulfill York's commitment as outlined in the company's Accessibility policies.

York Property Management (York) is committed to providing a barrier-free environment for all stakeholders, including our clients, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations.

York understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization's compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and we are committed as an organization to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact


Accessibility Standards For Customer Service

York Properties is committed to providing excellent service to customers, including customers with disabilities and it will continue to do so in a manner that offers an accessible customer service experience.

Action Taken:

  • Ensuring all employees, including those involved in the development and approval of customer service policies, practices and procedures are trained to communicate and provide the best possible customer service to all patrons, including persons with disabilities;

  • Ensuring completion of accessibility training is tracked and recorded;

  • Offer various methods of communication with customers, such as by telephone and email. We will offer alternate methods if requested and if practicable.             

  • Ensuring customers accompanied by a service animal in any of our buildings are accommodated unless the service animal is excluded by law, in which York Properties will ensure that alternative means are available in order to obtain, use or benefit from the company's services;

  • Ensuring that if a person with a disability is accompanied by a support person, the support person is given accommodations;

  • Providing customers with notice in the event of a planned or unexpected disruption of service or inaccessibility of facilities used by persons with disabilities, by posting the information at relevant visible locations such as in elevators, and/or any other reasonable location that is applicable under the circumstances. Other methods of notification may include notices under the door of residents;

  • Continuing to welcome and appreciate feedback from persons with disabilities through multiple communication channels;

  • Offers the public information on York Properties' accessible customer service policy and procedures on its website,;

  • Reporting compliance with the Customer Service Standard on the Accessibility Compliance Reporting tool at Service Ontario's website.


Implementation timeframe: January 1, 2021 and ongoing.

For policy information, please contact